Yango in CCPC Trouble



Zaza says probe into competition law violations ends with fines, corrective orders and market corrections

By Francis Maingaila ♥️ 
Lusaka, Zambia24 — (04-02-2026) — Yango Zam Limited is in serious trouble with the Competition and Consumer Protection Commission (CCPC) after a probe into alleged competition law violations ended with the company being fined and ordered to implement corrective measures to restore fairness in the ride-hailing market.

Florence M. Zaza told Zambia24 that the investigation, which began in 2022, followed complaints alleging anti-competitive conduct by Yango in Zambia’s online ride-hailing sector.

She said the complaints pointed to practices that undermined fair competition and disadvantaged both drivers and consumers.

Ms Zaza said drivers complained that Yango tightly controlled fares, limiting their earnings, and that they could not see trip destinations or prices before accepting rides.

She added that drivers also reported difficulties in canceling trips and raised concerns over the unexplained withdrawal of incentives, including weekly bonuses.

Ms Zaza said the Commission further received complaints that some Yango drivers were operating without valid taxi service licences under the Road Traffic Act No. 11 of 2002, placing traditional taxi operators at an unfair disadvantage.

She said passengers were also allegedly allowed to reduce fares without factoring in vehicle wear and tear, further disadvantaging drivers.

Ms Zaza said that following a comprehensive investigation, the CCPC Board of Commissioners ruled that Yango Zam Limited contravened Sections 8, 10 and 16(2)(a) of the Competition and Consumer Protection Act No. 24 of 2010.

She said the Board found that Yango engaged in anti-competitive agreements, indirectly imposed resale price maintenance through platform-controlled pricing, and abused its dominant position by imposing unfair trading conditions on drivers.

However, Ms Zaza said the Board cleared Yango of predatory pricing allegations after determining that the company did not set prices below marginal cost.

She said the Board imposed fines of 2 percent, 7 percent and 3 percent of Yango’s total annual turnover for violations of Sections 8, 10 and 16 respectively.

Ms Zaza said Yango was also ordered to submit its audited 2023 accounts, establish a physical driver engagement platform, ensure trip prices and destinations are visible before ride acceptance, and formally notify complainants of the Commission’s findings.

She said the CCPC remains committed to enforcing competition laws and ensuring fairness in Zambia’s rapidly growing digital transport market.

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